İade politikası

1. You may withdraw from your purchase within fourteen (14) days after delivery, regardless of the reason. During this period, If the service has been performed in any way, such as when the Plan has been used, has expired, or the eSIM profile has been installed, you will lose your right of withdrawal. This is because we cannot deactivate or reverse access once activation has started. 

2. Please note: installed eSIM profiles are not eligible for a refund.

3. Upon receipt of your cancellation of the order, we will reimburse the purchase price and initial delivery costs (if any) as soon as possible but in any case within fourteen (14) days of receipt of your cancellation. 

4. We aim to be fair and transparent about our refund process. Please read the following guidelines carefully:

4.1. If your eSIM fails to activate despite following our support instructions, you may request a refund within 30 days of purchase.

4.2. Refunds for failed activation are only considered after you’ve completed the troubleshooting process with our support team. We’re here to help resolve any technical issues before issuing a refund.

4.3. If your refund is approved, we will process it within fourteen (14) days.

5. Refunds are not issued in the following cases:

5.1. Once your eSIM is installed or activated and any data has been used, the corresponding Data Plan becomes non-refundable.

5.2. Accidental purchases

5.3. Unused data

5.4. We reserve the right to decline refunds in cases where we suspect fraud or a breach of our Terms.